Refunds and returns

Purchases made from our online store cannot be returned after
purchase. However, if you receive a defective product, a product
damaged during transit, or an expired product, we will be happy to
offer a full replacement free of charge upon receiving sufficient
proof of purchase and the defect. To process a replacement,
customers must send photographs of the damaged or expired
product to us at freshfactory5353@gmail.com.
Our Quality Control team will evaluate the product for any defects
related to its quality, and if the defect is confirmed, we will replace
the product with a new one. If the product has expired for any
reason, we will immediately replace it.
If your ordered product is not delivered, you may furnish proof of
purchase to freshfactory5353@gmail.com. in, and we will redeliver the
product promptly.
Customers must inform us of their intent to exchange or replace
the damaged or expired product within seven (7) days of receipt.
Any return or replacement requests made after this 7-day period
will not be entertained.
We do not entertain third-party claims for refunds or returns.
No returns will be accepted if a customer simply does not like the
product after delivery or feels it does not meet their expectations.
if you are dissatisfied with your order, please email us at
freshfactory5353@gmail.com, and our customer care team will respond
within 24 hours. We are available Monday through Friday, 9 AM to 7
PM IST.

Once an order is successfully placed and processed, it cannot be cancelled or refunded. Refund requests will only be considered if the shipping location is not serviced by our delivery partners or if there is an unreasonable delay in delivering the ordered product. Damaged products will be exchanged following our Returns & Exchange policy. Once a refund is confirmed in writing by us, it will be processec within seven (7) working days and returned via the original mode of payment. Depending on your bank, refunds may take 5-7 working days to reflect in your account after initiation.

NO REFUNDS WILL BE GIVEN IN THE FOLLOWING CASES:

• Incorrect or insufficient address provided by the customer.

• Non-availability of the recipient at the provided address. Refusal to accept the product.

• Delivery to a person or location specified by the customer, other than the customer. 

.Events outside our control (force majeure).

• If the product has been tampered